Securus Technologies is a communications company that provides a connection between inmates in over 3.400 correctional institutions in 48 states of North America. Over 1.2 million inmates are served where they and their families can be linked together. It means a great deal to families and their loved ones who are incarcerated.
Rather than be isolated completely from any outside communications, inmates are able to stay in touch with home so that they realize that there is hope for the future.
There are several ways inmates can speak to their families on the phone including advance payment by a third party, usually the family, direct bill, again usually to the family, traditional collect, where the called party has to accept an inmate debit, where the bill is paid by the inmate.
On the other hand, such free and open access by inmates presents the opportunity to get involved with criminal activities, so safeguards have been put in place to monitor all calls. There is voice-tracking software that can identify individuals and their conversations at all times.
This helps to prevent the incoming problems of drugs, alcohol, illicit items, and communications pertaining to other criminal activities and threats. This protects inmates themselves, prison personnel, family members and other outside individuals.
One would believe that if a person were to be sentenced to time in prison there would be no opportunity for nefarious activities, but given the opportunity, many will give in and attempt a quick caper with someone on the outside. This is why monitoring is necessary to be able to track conversations that may not be on the up-and-up.
There are many cases of potential crime that have been broken up before anything serious happened. Once conversations between individuals can be verified as to who is involved and plans are overheard and recorded, action can be taken to thwart the crime.